Frustrating service

I app**** for a credit card on the 19/09/2023 had to keep calling and asking and no one in the call centre was able to assist only received an approval on the 03/10/2023 when finalising and sending it back for review, to find out that today the 04/10/2023 the application has expired, called the call centre still no help went through to the glen branch to find out only for the consultant to tell me we just need to wait. i have reapp**** and want to know am i going to be waiting another 2 weeks before i get an answer, what exactly is the problem and why has no body contacted me back.

i have always been a loyal customer to African Bank and never have defaulted on any payments ever.

i expect the same treatment in return.