Frustrating Experience with Unauthorised Deductions and Delayed Refund

I had a very disappointing experience with African Bank. I requested a quotation for a funeral cover but did not agree to the terms and conditions. However, a month later, I noticed that money had been deducted from my account twice on the same day in December. I immediately called to request a refund, but even after two months, I am still struggling to get my money back. This has been an incredibly frustrating experience