LW
Louis W
1 reviews | Active since May 2016
05 Aug 2024, 11:02
Frustrating bank
Africanbank sends one emails but do not respond when one reply to it. Phoning is a frustrating experience as they refuse to speak to one unless you provide your ID, phone no., email address, etc. Trying to speak to a manager is not possible as the one answering the phone works from home where no manager is available. Going to a local branch is of no help as they do not have the capacity to solve complaints. Terrible bank, avoid them.
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Replies (2)LW
Louis W's updateReviewer Update
05 Aug 2024, 14:00The issues are too many to write, ask a manager to call me.
LW
Louis W's update05 Aug 2024, 14:00
Reviewer Update
The issues are too many to write, ask a manager to call me.
LW
Louis W's updateReviewer Update
06 Aug 2024, 13:50After Lerato from African Bank responded to my complaint yesterday and listened to my complaint, she said their investment dept. has to deal with it. She would ask then to call me ASAP This morning I had a call from I guess African Bank and asked to be called after 12:00 as I was driving in my car. It is 13:45 now and I am still waiting for their call. My problem is still not resolved. I have to get my funds in my Access Accumulator account transferred to my World account in order to withdraw it and close both account which cannot be done on their website which lacks this functionality.
LW
Louis W's update06 Aug 2024, 13:50
Reviewer Update
After Lerato from African Bank responded to my complaint yesterday and listened to my complaint, she said their investment dept. has to deal with it. She would ask then to call me ASAP This morning I had a call from I guess African Bank and asked to be called after 12:00 as I was driving in my car. It is 13:45 now and I am still waiting for their call. My problem is still not resolved. I have to get my funds in my Access Accumulator account transferred to my World account in order to withdraw it and close both account which cannot be done on their website which lacks this functionality.