Frustrated frustrated frustrated

I opened and account and my employer deposited money in the bank. They froze the account and stated that my ID was not clear. I sent them a clear one, i went to the branch several times but to no help. The branch personnel are also clueless on how to resolve this. I called African bank, they refer me to the branch. They opened a new account for me and said they will transfer the money from the old account to the new one. Its been a week now, still nothing. They are even failing to get my details on the banking app. If you have short temper, do not open an African bank account, otherwise you might end up taking high blood pressure pills. I would appreciate if they get back to me here and lets see if they will resolve the issue