Frustrated client

Good morning

Part of the negotiation of Settling my African bank account was that they would close my account and fix my payment profile with the credit bureas, it's been close to a month since I paid very close to hundred thousand rand to settle my account, my account shows closed with Transunion and Experian but the profile has not been fixed, please assist me with this as every time I email to ask it's a different person handling my case, I have sent my credit reports twice now for assistance