Frustrated by African Bank

I app**** for an interest review on my loan account on 6 September 2024 and the email was sent to ***. I basically explained that i need a review on the interest charged especially becuase they were charged in a period where i was battling ill health and medical bills. I never reveived a call or feedback. I then called African Bank multiple times and there was still no help until one of the consultants suggested that i apply for a loan extension instead. . I was advised on the phone that the loan extension is not possible and that it will be activated once i approve a debicheck and also pay for at least 3 months i.e September to November.

I approved the debicheck and ensured that i pay all the 3 instalments as stipulated and called African Bank on 26 November 2024. I was told that i do not qualify for an extension which means that African Bank literally **** to me. I was also told that i will not get a reason and the reason can be ony be given by another department. I find this as AN UNPROFESSIONAL WAY OF DOING BUSINESS.

My email for the interest review is still ignored and the extension is just another lie and i am stuck not knowing what to do anymore