Frustrated and disgusted

hi African bank

i have had an account with you, for the many years. I have never missed one payment. Firstly i was told yesterday by one of your customer agents that i did not qualify for a discount settlement as the i paid before the full term???????

secondly i settled my account and then settlement interest was charged????

is that even possible.

after paying something like R200K and more now you go and charge a settlement interest.