Frustrated

It's almost a year since I've complained about my app not working, I've made peace and started using the website instead, but now my profile has been blocked and I don't know why, went to the branch to reset my profile but the agent told me that it gives him an error message that he doesn't understand. He logged a call to support for assistance and they said they will assist me within 7 days. Until then, I can not access my account nor my pockets until they decide to call me. I'm frustrated to say the least. Lastly, I qualified for R150 voucher but you send me an sms that said "due to technical error you were unable to send me the voucher" I don't understand, I need urgent assistance as I would like to have access to my money