DD
Dumisani D

1 reviews | Active since Mar 2023

04 Dec 2024, 06:46

Frozen My World Account without a reason or for false claims.

My account has been frozen I don't know the reason. I contacted the bank and the consultant told me they just seen there's a hold they don't know the reason also. I ask them to remove the hold. They told me they've escalated the issue to the relevant department to uplift the hold however still no outcome nor communication. It's been a week now or more. Kindly assist to restore My World Account. I owe nobody so I don't see a reason to place a hold on my noble My World Account.

0
Replies (12)
African Bank
African Bank's reply04 Dec 2024, 09:14
Official
Thanks for speaking up and calling us out.
your enquiry has been successfully logged. Your reference number is ***.
Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.

Your African Bank Support Specialist team
***
DD
Dumisani D's update04 Dec 2024, 09:23
Reviewer Update
Thanks for coming back to me. I've responded to your text message with Yes.
DD
Dumisani D's update04 Dec 2024, 10:09
Reviewer Update
Hello again

I've responded from my end however it's showing 1 tick. Can't you assist me with an alternative way for authentication.
DD
Dumisani D's update04 Dec 2024, 10:19
Reviewer Update
I believe we gonna spend the whole day doing the same thing. I told you I've been replying with your Yes you want but it's only showing 1 tick of sending.....here is my phone number ***. Otherwise we gonna spend the whole day doing the same thing
African Bank
African Bank's reply04 Dec 2024, 12:47
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank
African Bank's reply04 Dec 2024, 12:47
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
DD
Dumisani D's update04 Dec 2024, 12:50
Reviewer Update
Please call again you just call for few seconds.
African Bank
African Bank's reply04 Dec 2024, 13:43
Official
Thanks for speaking up and calling us out. We're unable to reach you, but we'd like to give you a call and hear your concerns in more detail. Could you please call us at ***so we can investigate this further?

Your African Bank Support Specialist team
DD
Dumisani D's update04 Dec 2024, 14:12
Reviewer Update
Please let's just resolve everything here me I can call and speak to an of your consultant because we can wait until you peak our calls but you guys you just beep and drop off our calls when we are about to answer. Your excuse is not valid because you don't wish to resolve anything here. So it's better to communicate though this platform or via email simple. In short kindly uplift the hold from My World Account that's all I want. I don't even know why you placed a hold in my account. Whatever the reason is it doesn't consant me because I owe nobody and I deal with a lot of clients most of them they'll be making third party payments. I render the service to all my clients. So i don't expect to get any hold from my account.
DD
Dumisani D's update04 Dec 2024, 14:14
Reviewer Update
Why is it every each time when I receive more than 10k on the account you guys you place a hold on My World Account?
African Bank
African Bank's reply04 Dec 2024, 14:41
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***
African Bank
African Bank's reply04 Dec 2024, 14:41
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***