From wow to terrible

The ongoing issues with credit card limits and the so-called rewards system that had issues now I have a huge balance showing outstanding on my account first you guys said I owe 700 now I am over 2000 the only reason for the two-star review I had a great help from your contact center this is unprofessional and I will make a point to had it over to my legal team at Solidariteit I have no issue to pay the outstanding amount how ever we as the public feel hard done