FRIENDLY CUSTOMER SERVICE MY ASS!!!!!

I called the contact center to assist as I am not able to access my app. After 20mins of holding (bare in mind that it's not a free call from a cellphone) I was told by a consultant who's name I cannot even pronounce to reinstall my app. I informed her that I am not too comfortable doing that as I do not remember my login details. I asked her if I am not able to get the information from her (just a guideline as to what it could be) this woman outright told me she is not able to and I have to reinstall the app first. Frustrated I then downloaded the app KNOWING that I would need to call in again to assist with the login details - spent a further 23 mins waiting I spoke to tsephelo and told her it's not working. This woman then advised me to go into a branch! This time of the day! She did not even attempt to assist me!! I then asked her why the previous consultant did not advise me in the first place. This woman goes on to ASK ME - yes that's right....ASK ME who I've spoken to before!!!!! When I asked her why she is not able to check on my account to see who assisted me previously- she says she cannot and proceeds to place me in the queue again!!!!!!!!!!!! Are you even serious!!!!!! I was placed in the queue AGAIN to speak with a different consultant about my problem. What the hell man!!!! If you don't want to do your job then get up and leave. I am a customer calling YOU for assistance as YOU are the supposed experts to my problem. Clearly not! I expect a response soonest. Pathetic customer service