********** transactions become my problem to prove

I have an african bank credit card which I hardly ever use..All of a sudden this weekend 2x dollar transactions are deducted from my card at exactly the same time according to my phone notifications. I tried to contact African bank but as retarded as they are, they have an answering service. I left a message on the answering service for ****** or lost cards and am still waiting for a call. Eventually I phone customer service this morning to report this matter and am told to get an affidavit at the police station and fax it to them..Now bear in mind that I have done no transactions on this card,my pin has not been entered anywhere but now it becomes my problem to run around and prove my innocence....African bank..this is just another problem added to the **** service one continually gets from you people.. You are really an *********** organization and continually make life miserable for clients<br> <br> In addition to this ..I am told by customer service that the transactions are not even showing on their system yet. Just more proof of how slowed up this bank is. Other banks either have one time pin verification or they phone me and check when strange transactions are debited to my card..