********** transaction & No Assistance

Yesterday there was a ********** transaction that went out from my Mother's credit card, it was around 15:19 and she was still at work that time, it look like somebody swiped the card because it's for an amount of R396 and the card was in her possession at that time, we tried to contact the call center so that the card can be blocked or else that person will continue to use the card, we didn't get any assistance the lines were closed, what kind of a service is African bank giving to their customers??? there's suspicious transaction you can't even stop the card on time you have to wait another 24 hours to do that????<br> <br> Can someone please sort this out <br> <br>