1 reviews | Active since Sept 2014
**********/ False contract from African Bank
<p>I was offered a loan and credit card by African Bank over the phone, which I accepted. I went to the bank (Cresta) on 2017/05/27 with the documents they have requested to complete my credit card application which was accepted and was given a card and a signed contract was emailed to me. The consultant told me that my card will be active within 2 to 48 hours. </p> <p> </p> <p><br />Today is the 31st of May 2017 and my card is still not active yet I have a contract with African Bank. The consultant from the branch called me and told me that my application has been rejected/cancelled. He said I should get a letter from HR. I gave them my work telephone numbers so why can't they contact my employer to confirm employment, I thought it was the bank's job to do so. </p> <p> </p> <p><br />I told the consultant that since they cancelled/ rejected my credit card application I need a letter stating that my credit card application has been declined as I have a signed contract stating that I have a credit card with them. </p> <p> </p> <p><br />How do you give a person a signed contract if you haven't finalised anything? I called the head office and they told me that I cannot log a complaint with them in writing, I can only do it over the phone, just like they cancelled my application and told me over the phone. </p> <p> </p> <p><br />I thought signing a contract it means that everything has been finalised and if they deduct any money from my account I will have no proof that they have cancelled or rejected my credit card application. The only contract I have is a contract stating that I have an active credit card with them, yet I have an invalid card. Why can't they send me a letter stating that they have cancelled / rejected my contract?</p> <p> </p> <p><br />Is this a way of African Bank trying to de***** consumers or are they trying to destroy consumers' credit rating? Had I known how they operate I would have never accepted their offer, I could have just went to another bank that is trustworthy and doesn't deny sending documents in writing when they cancel customers' contracts.</p> <p> </p>
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
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Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Based on your telephonic response to my complaint, you guys are just a joke!!! You reject my application after sending me a contract and an ivalid credit card, now you're telling me that I can do a re-application over the phone or at the branch. Why should I do a re-application and why should I re-submit my documents? Are you asking me to give you permission to lower my credit score than you've already have with the **********/ false contract I have with you?
Are you trying to damage my credit profile? Do you think people don't have anything better to do than go to African Bank on a weekly basis signing **********/ False contracts with you which get cancelled based on lies? Someone there just keeps updating lies instead of doing a proper job.
It is very funny that only one number can be confirmed, yet I gave the consultant more than one number. The written comments that were written by whoever dialed the number are lies. The switchboard number is never answered by an answering machine and it's impossible that the number never gets answered, unless if you called after office hours.
Stop destroying people's credit profiles. You contact us to sell us lies. It's a complete lie that was sold to me which in the end destroys my financial status and financial reputation.
The consultant from the branch told me that calls are only done from the head office, which lies to consumers and isn't helpful at all. Does a complaint have to come to Hellopeter for African Bank to listen to a customer complaint?
Based on your telephonic response to my complaint, you guys are just a joke!!! You reject my application after sending me a contract and an ivalid credit card, now you're telling me that I can do a re-application over the phone or at the branch. Why should I do a re-application and why should I re-submit my documents? Are you asking me to give you permission to lower my credit score than you've already have with the **********/ false contract I have with you?
Are you trying to damage my credit profile? Do you think people don't have anything better to do than go to African Bank on a weekly basis signing **********/ False contracts with you which get cancelled based on lies? Someone there just keeps updating lies instead of doing a proper job.
It is very funny that only one number can be confirmed, yet I gave the consultant more than one number. The written comments that were written by whoever dialed the number are lies. The switchboard number is never answered by an answering machine and it's impossible that the number never gets answered, unless if you called after office hours.
Stop destroying people's credit profiles. You contact us to sell us lies. It's a complete lie that was sold to me which in the end destroys my financial status and financial reputation.
The consultant from the branch told me that calls are only done from the head office, which lies to consumers and isn't helpful at all. Does a complaint have to come to Hellopeter for African Bank to listen to a customer complaint?