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Khathutshelo N
1 reviews | Active since Nov 2016
11 Oct 2021, 11:19
********** case within African Bank Branch
Someone managed to access my account and activate a card then withdrew money, I have reported ********** on 07 September 2021 til today I haven't heard anything now when I tried to contact customer service I don't get help because information was changed on the system. I paying interest of money that I didn't spent, this is inconvenient to me, I really regret the day I joined the bank
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Replies (2)
African Bank's replyOfficial
11 Oct 2021, 12:16Matter has been escalated to our investigation team with your details to call you.
African Bank's reply11 Oct 2021, 12:16
Official
Matter has been escalated to our investigation team with your details to call you.
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Khathutshelo N's updateReviewer Update
12 Oct 2021, 09:07Please note that we have been trying to contact your complains department to log a complain internally call center agent Khensani, Teboho Sathehe and Matlatla they all drop calls, I'm worried that my details have been changed how would you cantact me, please note that if this is not resolved today i will log a complain with NCR.
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Khathutshelo N's update12 Oct 2021, 09:07
Reviewer Update
Please note that we have been trying to contact your complains department to log a complain internally call center agent Khensani, Teboho Sathehe and Matlatla they all drop calls, I'm worried that my details have been changed how would you cantact me, please note that if this is not resolved today i will log a complain with NCR.