*****ent activity on bank account

I was informed after the effect that there is a listing against my name because someone apparently tried to apply for a loan at African Bank with a ********** capitec bank statement. I was not made aware of this until after I went to a Capitec Branch and was advised. My bank account is stopped from early September and I cannot do anything. I have been back and forth on emails with african bank. They keep advising me to get an impersonation letter from Capitec Bank and Capitec advised that they cannot say whether I was impersonated or not as they did not deal with this. African Bank is now not getting back to me with any solution. I am so frustrated because my salary is going to paid again on the 25th and I do not have access to my account. Please please resolve this. I have done everything from my side. Have done an affidavit and sent my ID Copy as was asked