*****ed by African Banks Online Platform. And not fixing the matter only making things worse for me by blocking my ID.

This is the poorest customer service I have ever received, I made contact with African Bank 2months ago I advised them that my details has been *****ed and tampered with and someone has opened an account in my name - It's been 2months later and no one has made contact with me. From calls to and from to the ***** prevention SA to African Bank. I was advised that African blocked my ID. Who permitted that, when they allow some random person to do ***** on African Banks online platform. I called them again on the 14th of September an agent promised a call back same day, it's been two days later no contact has been received from THEM. After this agent plead me not to expose this on Hello Peter and promised me this matter has been escalated and that I will receive feedback. Still yet no contact from African Bank.

I requested for this account to be closed that has been opened in my name still that has not been done. My Identity has now been blocked without my concent. This is causing me and my fiance a lot of stress as we had lots of plans for this year and we are stopped in our tracks becoz of African Bank. I can't even use my credit card coz African Bank decided to block my ID. This is unacceptable I and require this matter to be resolved with immediate effect. I will also be requesting compensation for their I'll treatment. And for allowing this to happen in the first place. Aswell as for the pain and suffering on my end.