***** impacting cancellation of investment

HelloPeter I am writing to express my utmost dissatisfaction and disappointment with African Bank. I recently became aware of ***** within the organisation, and as a result, I gave notice to cancel my investment with the bank.

However, the process of cancelling my investment has been a complete nightmare. I was informed that I needed to visit an African Bank branch to cancel my investment, which I did on Tuesday, 7 March. I sat in the branch for over an hour with an agent, who had to use my personal mobile phone to contact the call centre as her phone wasn't working. This was already a frustrating experience, but it was just the beginning.

After much waiting, the Branch Manager was eventually contacted, who phoned someone internally. I was informed that the cancellation had been processed and accepted the penalties. I was told the funds would reflect in my account within 2-5 days. However, when I followed up this morning, I was told that my account had been placed on hold and no communication had been received from the bank.

I subsequently contacted the Fourways Mall African Bank Manager, who informed me that my account had been marked as ***** and that I needed to go to the branch again. This is unacceptable. Was the major ***** in African Bank even reported? Why was my account placed on hold, and why was no communication received from the bank? I deserve answers.

I am extremely frustrated with the level of service I have received from African Bank, and I intend to lodge a complaint with the Prudential Authority and SARB. I demand that African Bank takes immediate action to rectify this situation and provide me with the necessary information and updates on my account.

I expect a prompt response to this letter and a resolution to this matter within a reasonable timeframe.