***** department is useless

Good day,

I would like to share my utter disappointment in this bank!

I have called several times after receiving SMSes regarding logins that were not made be me. Asked them several times to block my account from being accessed by anyone until I am able to go into the bank.

I am being told that because I am not able to receive a pop up on my phone because it is a dual Sim, I must find a single Sim phone to call from in order for me to block my account! I do not have another phone or am I able to do that?

How can this be? I am giving concent to block my account telephonically as someone is logging into the account and it is not me?

As a bank I would expect a bit of agility with this as it involves my money and I place it in their hands to keep it safe yet they cannot do that?

I would like to cancel all of my investments.