***** committed while you guys are watching.

I made a transaction on my credit card on the 12th May 2015 and it went off successfully, because I received a notification on my phone stating that it went off. Then on the 14th May 2015 at 02h30am the notification was sent again claiming the same amount that was taken two days before. I called in when I got to work to find out what's happening, then I spoke to supervisor by the name of Kim which I never got a clear explanation on my query. She said the transaction was gona be cleared on by the 19th which it's still hasn't been done. The reason I'm posting this is because WE NOT SAFE WITH YOU GUYS. How can you proceed with transaction if the account holder is disputing it? I'm very disappointed cause I thought ***** was going to prevented on our accounts. Since from the 14th to date I'm still waiting for you guys to answer me.