*****

I am a very disgusted unhappy client of african bank. extreme poor service received as their first time account user. it seims like with them taken a loan will be for fun or no good reasons. money was paid in on 14/11/22. the 16/11/22, 83% of the amount was ****** out of the account with TRADE reference.Huge first amount was transferred out without an OTP or any alert received to my side, not even a verification received just to make sure.R3000 moneysend with *** described nomber on their statement was then done in the next instant event ,fewer minutes/seconds after the first laundering. This bank should be protecting its customers and their funds for no any wrong activity to transpire but they'd rather let loose of such actions to take place without even blocking the services to make sure with the account holder if they are the ones transferring. no alert or any of actions taken by this pathetic bank to secure the amounts or the least of freezing the account for further findings. Very *********** and naive when dealing with such big issues of losing money that was not even a week within a newly handed account.the 30 working day investigation duration sucks as users will be catching with a lot of depression,sicknesses and Etc would have killed us while waiting for this poor service of non making sense investigation to take place due to its BIGGEST NEGLIGENCE. African Bank should make mins of securing our money but it's acting blinded. so wish it can catch a big wake up before its too late. we taking loans to make a better living for our families but you taking us for granted or rather very low. what a bitter festive to be experienced because of non carering bank holders. SO SADDENED & DEPARTED.