*****

On the 29 Jan went to African bank soshanguve crossing mall to apply for a loan of R45000. The consultant that assisted me there did everything and took all documents needed. Surprisingly 30minutes after I left the bank I got a call from her to return back to the bank because head office need my fingerprints,I returned back on the arrival she requested that I insert my bank card and enter my pin,she said it failed so she used my phone to accept messages send,did the fingerprints and it failed,we tried it four times but it failed,so we agreed she will call me so i return the next day to finish the process as it was pending. About 45minutes later money was paid into my account and got a message it will reflect in my FNB Acc after 2 days, few minutes later got a call and it started African bank office (David Sipho Khumalo) ***. He said thank you for visiting one of our branches today, he is doing a performance rating survey, he asked how I assisted am I satisfied or not with African bank services, who helped me,how much do I rate the person from 1 - 10. He said African bank would like to offer me an airtime for being a good customer as this is not my first time applying for a loan with them so I should dial:*35*0000# to claim my airtime and I did just that. 30 Jan late i realized that my phone says Emergency calls only and I could not call or receive calls, get messages or send out messages. My husband advices me to checking my banking app if it's working I found out 3 different transactions were done on my account on the 29 Jan. At 18:23 purchase to BARTER SHOP R23000, at 18:25 purchase to Old mutual money account R2000 and at 18:27 purchase to BARTER SHOP R20000. On the 31 Jan went to FNB ATM to block my card and also called the FNB ***** department to report the case,as the money was still pending. Went to MTN to do a SIM SWAP only to found out the person did a SIM SWAP on the 29 Jan,meaning he was receiving my calls and messages when the bank send OPT pin for the transactions he can authorize them. So FNB refuse to refund the money because they say I authorized the transactions,but I told the when I reported the case that my phone was blocked. As I speak to you now I owe African bank R45000 that I did not used or spend. I reported the case to African bank no response or update from them.