*****!!!!!
<p>After receiving probebly the 1000 call from African Bank, I asked them to confirm the Overdue balance on my Credit Card, the person on the phoned gave me an amount of just over R2000. On 13.03.2017 I paid an amount of R3000 into my credit card. </p> <p> </p> <p>I logged into the online African Bank and confirmed payment was received and it reflects a + balabce of almost R1100.00, I tried to withdraw money from my credit card and it showed my card was inactive.</p> <p> </p> <p>after contacting the call centre I was advised that there is yet another R2000+ outstanding and overdue. This was not confirmed by the first call centre agent and I paid the amount that I was told to pay and a bit extra just for incase)</p> <p> </p> <p>African bank is *****ulant and a ****, I will never make use of your services again, your staff is rude and does not listen when we explain to them, they talk all over you.</p> <p> </p> <p>I expect a response from you by Monday 20.03.2017 or I will be opening a ***** case with the SAPS against African Bank.</p>
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
***
I am sorry but your reply above is unacceptable I have had my phone with me all this time, no calls thus far since I have lodged my complaint.
How does your harassment team get hold of me and you can not, it seems you do not want to resolve my query.
Thank you
I am sorry but your reply above is unacceptable I have had my phone with me all this time, no calls thus far since I have lodged my complaint.
How does your harassment team get hold of me and you can not, it seems you do not want to resolve my query.
Thank you
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
AND WE ARE BACK TO SQUARE 1!!!!!!!!!!!!!! I was told that after my 3rd payment my account will be re opened and status will be changed from warmed to open. HOWEVER according to your call centre the account is in arrears again despite that fact that I have paid this account everymonth on or before the 25th of the month.
This needs to be adressed and resolved ASAP. If you can please urgntly contact me and supply me with a solution and not more problems.
I am seriously getting fed up with African bank
AND WE ARE BACK TO SQUARE 1!!!!!!!!!!!!!! I was told that after my 3rd payment my account will be re opened and status will be changed from warmed to open. HOWEVER according to your call centre the account is in arrears again despite that fact that I have paid this account everymonth on or before the 25th of the month.
This needs to be adressed and resolved ASAP. If you can please urgntly contact me and supply me with a solution and not more problems.
I am seriously getting fed up with African bank