Formal Complaint Regarding Harassment and Incorrect Debit Check Mandate

I am writing to formally lodge a complaint against African Bank regarding repeated and unnecessary harassment I have been subjected to. Despite assurances from your head office that there is nothing wrong on your system with my account, I continue to receive monthly calls about a so-called “debit check mandate.”

For context, I have held my credit card since December 2023 and I have never once missed a payment. In July 2025, I app**** for a credit card limit increase which was declined. Strangely, since that time, I have been continuously contacted regarding a debit check mandate issue which, according to your head office, does not exist.

This has now become harassment and is causing unnecessary stress. I find it unacceptable that I am being repeatedly called for a matter that your own system confirms is not an issue.

I hereby demand the following:

1. An immediate investigation into why I am being contacted about a non-existent debit check mandate.

2. Written confirmation from African Bank that my account is in good standing and that there is no such issue on record.

3. Assurance that all unnecessary calls and harassment will stop immediately.

Please note that if this matter is not resolved promptly and satisfactorily, I will have no choice but to escalate the complaint to the National Credit Regulator, the Ombudsman for Banking Services, and the Information Regulator in terms of POPIA, as this constitutes misuse of my personal information.

I trust that African Bank will treat this complaint with the seriousness it deserves. I expect a written response within 7 business days.