Formal complaint

Item: African Bank
Rating: 1
Author: Christopher R

<p>I was contacted by african bank today and i was harassed by the lady who called me. Fair enough i am a bit backwards with my account but i am still a customer. She made me feel like she was doing me a favour! The staff at the call centre are terrible. Some days i would find 16 missed calls within 2 mins! That's right, within 2mins. They ring my phone for 2 sec and then cut the call. I am actually thinking of taking this up with the police. I am also definitely going to refer my complaint to the financial ombudsman. I have been let down by african bank far too many times. I hope to get a satisfactory resolution to my complaint before i take the next steps. The african bank call centre is just the worst! </p>

Helpful (0)

Replies (4)

African Bank's replyOfficial

12 Jul 2017, 10:38

Good day

Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za