ZM
Zanele M

1 reviews | Active since Nov 2017

19 Nov 2017, 09:29

For peace of mind stay away from African Bank

Oh my goodness, African bank will take away your peace!!!! I had a credit card with them (HAD because I just closed it now because they are useless). I deposited money on my credit card so I can pay for my study fees, immediately after depositing the money to my credit card I received a sms saying access to my account has been blocked. Ok fine, I called their call centre, the guy I spoke to (can barely communicate, sounded like he was high on something) said "we are fixing it now now ma'am" but nothing. Days went by and nothing happened. Not even an sms notification was sent to me informing me of the status of my query or something. I had to call back again on the third day. Like why not call me to find out what the why I deposited the money? Its not like i deposited for purposes of earning interest I have savings for that. Now I missed the deadline for my payment I do not even know what's going to happen African bank you have lost a customer and not just me but everyone in my circle.

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Replies (2)
African Bank
African Bank's reply20 Nov 2017, 08:45
Official

Dear Ms Maseko

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank
African Bank's reply20 Nov 2017, 15:18
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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