Follow up on a Refund

<p>After I logged a complaint with African bank yesterday,I received a call from Anthea Moodley acknowledging receipt of the complaint .</p> <p> </p> <p>Few minutes after I've spoken with her I received an sms starting that the complaint has been resolved,to my surprise I did not receive any feedback advising of same.So this morning I phoned 0 ********** 11 and I spoke with Tshepang.I requested that she transfer me to the complaints department ,she then said their complaints department do not have a telephone no(how convenient) she can be able to assist me..I then explained to her exactly what has happened ,she told me to wait for more as the matter has been escalated </p> <p> </p> <p>It has been 10 days since I have requested a refund ,it is so painful that I've sent all the required documents timeously but am still been sent from pillar to post...</p> <p> </p> <p>How can the complaint be resolved if the money sis not reflecting in my account??????????</p> <p>Is this how the so called Supervisors treat their customers cos I was supposed to receive a call from Tshepo Selokela yesterday and he still haven't phoned me??????</p> <p> </p> <p>What happened to Treating Customers Fairly principle????????????</p> <p> </p> <p>Am so disappointed beyond measure regarding the manner in which this matter has been handled,</p> <p> </p> <p>Somebody must revert back to me as I really need to know what's going on,I was promised that the refund will be done asap but am still waiting.</p> <p> </p> <p>I requested a refund as am in dire need of the money due to circumstances that are beyond my control.</p>