JB
Janet B
1 reviews | Active since Mar 2009
08 Sept 2025, 08:55
Fix your errors - and provide an email!
Your system is always throwing errors - be it the website or your whatsapp channel. I've been trying to upload documents for over a week without success. Is there an email where I can send these docs? There is absolutely NO way of contacting you as nothing is going through.
Helpful (0)
Replies (8)0
Replies (8)
African Bank's replyOfficial
08 Sept 2025, 10:04Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply08 Sept 2025, 10:04
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
JB
Janet B's updateReviewer Update
11 Sept 2025, 08:32How many times do I have to send and resend and resend the documentation??? Daily I send the bank statements, salary advices, etc. Does your staff not know how to read these documents? Sort this out ASAP!
JB
Janet B's update11 Sept 2025, 08:32
Reviewer Update
How many times do I have to send and resend and resend the documentation??? Daily I send the bank statements, salary advices, etc. Does your staff not know how to read these documents? Sort this out ASAP!
African Bank's replyOfficial
11 Sept 2025, 10:54Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on **********so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply11 Sept 2025, 10:54
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on **********so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
JB
Janet B's updateReviewer Update
15 Sept 2025, 08:20 Now into the THIRD week and still no decision from you. I am leaving for my trip in four days so you have given me no time to find an alternative for the funding of the equipment I am due to purchase this weekend! Don't you want me as a new client?
JB
Janet B's update15 Sept 2025, 08:20
Reviewer Update
Now into the THIRD week and still no decision from you. I am leaving for my trip in four days so you have given me no time to find an alternative for the funding of the equipment I am due to purchase this weekend! Don't you want me as a new client?
African Bank's replyOfficial
15 Sept 2025, 10:19I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply15 Sept 2025, 10:19
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
JB
Janet B's updateReviewer Update
15 Sept 2025, 10:27I acknowledge your message above and the phone call and sms messages asking for the bank statements - AGAIN! I've been sending this to you daily yet you keep saying you haven't received it. Your WhatsApp channel says "sorry for the hiccup" and the online app says "you've been blocked" and errors. So I've been sending to the DVQescalations email over and over again with my ID as subject.
JB
Janet B's update15 Sept 2025, 10:27
Reviewer Update
I acknowledge your message above and the phone call and sms messages asking for the bank statements - AGAIN! I've been sending this to you daily yet you keep saying you haven't received it. Your WhatsApp channel says "sorry for the hiccup" and the online app says "you've been blocked" and errors. So I've been sending to the DVQescalations email over and over again with my ID as subject.
African Bank's replyOfficial
15 Sept 2025, 10:39I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply15 Sept 2025, 10:39
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.
JB
Janet B's updateReviewer Update
15 Sept 2025, 11:16You have proven to be utterly *********** and I will be reporting this to the banking ombudsman. You keep me waiting exceptionally long and eventually reply that my documents are unsatisfactory!? The documents provided are LEGAL - salary advice, accountant's letter, bank issued bank statements, etc. Perhaps it's about time that you train your staff correctly as to avoid unnecessary stress and delays.
JB
Janet B's update15 Sept 2025, 11:16
Reviewer Update
You have proven to be utterly *********** and I will be reporting this to the banking ombudsman. You keep me waiting exceptionally long and eventually reply that my documents are unsatisfactory!? The documents provided are LEGAL - salary advice, accountant's letter, bank issued bank statements, etc. Perhaps it's about time that you train your staff correctly as to avoid unnecessary stress and delays.