Filthy and Bad customer service experience.

Poor customer service from the Portia Phaku or something.....I called to make a payment on my loan and i did advice her that i am currently using my cellphone and running out of airtime so i need tgis to be done quickly however she was did not seem to care or anything only wanted to ask the security questions which I answered then she wanted me to confirm my bank account number and i told her that i don't know it of by heart she then confirmed it as on the system and told me that I must call back again when i have the account number......to my suprise she has it and i answered all the questions asked correct anf have no airtime my reason was to make or arrange a debit order to be done as I got paid before the 25th and already broke hence i wanted the payment to be done now. This thing called Portia refused to assist as i don't know my account number which on their system sis man this is the reason I end up not paying or falling back on my payments because of such people the bank hire to assist us whereas they don't have the people or customer service s****s

This is a bad service from a big bank like African Bank.....I am not happy ,highly angry and disappointed from this stupid portia person.

Call made around 10:33 and was on it for 9mins 19secs for nothing