FICA verification Process 4 weeks??????

I have submitted the proof of address to the Branch nearly four weeks ago and still after many visits to get feedback and a positive response nothing has been done and my account remains inactive(credit card.). The level of commitment from Branch Management has been pathetic and i have given my personal detail to them at every visit and to who ever was the person i had to talk to at head office or call centre. This is unacceptable and i have never had so much schlep to do a FICA verification. As a person employed by a compliance company i know exactly what the requirements are in terms of FICA and being a business coach the service delivery stinks. I have now reached top of my patience level and this matter will be forwarded to FIC as well as the banking ombudsman if i do not get satisfactory response by the ens of business 08/01/2016. The branch can be contacted to get my detail as they have all the required detail. Andre van der linde