Feeling Helpless
Good day. I previously phoned African Bank on the 4th of April at 08:45 to ask for a recent copy of my arrangement of R500 for my personal loan with them. A lady who disagreed with me the entire call had placed a debit order of R5084.69, which equals to my current salary and now I have nothing to live on. I made an arrangement because that is what I can afford. No email or notification stating that I had authorized the debit order. I need my money back and continue with the arrangement I had placed since I got a job. Please please help
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Replies (4)
African Bank's replyOfficial
03 Jun 2024, 09:43Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply03 Jun 2024, 09:43
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
's updateReviewer Update
25 Jun 2024, 09:03Good day.
I have been trying to call back the number provided and I'm not winning. Please call me. The debit order will soon run and I will struggle again this month because I have made loans and I won't be able to repay them. Please assist.
I have been trying to call back the number provided and I'm not winning. Please call me. The debit order will soon run and I will struggle again this month because I have made loans and I won't be able to repay them. Please assist.
's update25 Jun 2024, 09:03
Reviewer Update
Good day.
I have been trying to call back the number provided and I'm not winning. Please call me. The debit order will soon run and I will struggle again this month because I have made loans and I won't be able to repay them. Please assist.
I have been trying to call back the number provided and I'm not winning. Please call me. The debit order will soon run and I will struggle again this month because I have made loans and I won't be able to repay them. Please assist.
's updateReviewer Update
09 Jul 2024, 16:15Hi. I phoned your call center again and they debited my account R5000 + R500 in addition to what I had agreed on with the lawyers. I don't have the money to pay the five thousand installments. My account is currently on negative as it was last month and I have to pay bank charges. I'm taking this further because you guys are not taking me seriously taking my whole salary every month. What do you expect me to live on?
's update09 Jul 2024, 16:15
Reviewer Update
Hi. I phoned your call center again and they debited my account R5000 + R500 in addition to what I had agreed on with the lawyers. I don't have the money to pay the five thousand installments. My account is currently on negative as it was last month and I have to pay bank charges. I'm taking this further because you guys are not taking me seriously taking my whole salary every month. What do you expect me to live on?
African Bank's replyOfficial
10 Jul 2024, 09:36Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply10 Jul 2024, 09:36
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team