Feedback i have recieved after my complain

I did log inn a complain about African bank a week ago and Lady buy NAME Zelda calls me to ask me about my complain and i explain what happened to me, after that she come back tells me that African bank did get my info to show that i owe Ellerines but they didn't receive any supporting document, so she tells me to go and speak to Ellerines which is no more to be contacted to get my details, i asked her how can you have my info that i owe you but you cant able to get all related documentations to show that i do indeed owes them.