FECKLESS AFRICAN BANK

I have invested quite a bit of money on fixed deposit with AFRICAN BANK over the past 6 years. I must admit that their interest rates were among the best and their website and notifications quite useful. BUT, this is how they deviously catch you out. When you open an investment account and deposit your money, "as a standard practice" they open a MyWorld account in your name. Be aware of this! Now you didn't ask for this account; nor do you need it. A dormant account is fine, but here's the devious act on AFRICAN BANK'S part - they levy charges on this account. You don't want or need the account, or transact on it, but you pay the Bank for the existence of the account. To try to get the Bank to close the account is nigh impossible. Eventually, after lodging complaint after complaint, the bank says it will investigate - this will take 30 days!! I'm not prepared to wait another 30 days after raising my complaint two months ago. The Banking Ombudsman will have to assist. Banks today are "faceless" in the way they deal with customers, but AFRICAN BANK is "FECKLESS" - very inept in trying to deal with a simple matter, and doesn't seem to care much.