Falsely Listed for ***** by African Bank – Ignored Capitec's Verified Resolution

I am extremely disappointed and frustrated with African Bank for listing my ID for ***** on 13 January 2025 (Listing ***) without cause and despite the matter being resolved by Capitec Bank in October 2024.

This ***** allegation involved an amount of R10,000, which was a legitimate refund from a service provider — not R53,000 as African Bank incorrectly claims. Capitec investigated and cleared the matter under Case No: ***9 within 14 days. Their formal communication dated 1 November 2024 confirms this.

Yet, African Bank listed me for "Transactional (Retail) Misuse of Account" months later, without verifying the resolution. Even African Bank's own forensic team closed the matter, and I resumed normal banking thereafter — including a R5,000+ transfer in October.

When I contacted SAFPS to enquire, I received a standard reply (Listing Ref SH***5) telling me to contact African Bank directly. But all attempts have been useless — Bradley Philander keeps saying he’s “awaiting feedback from Capitec” when that information has long been available and submitted.

This careless listing has caused emotional distress, damage to my financial reputation, and denied me access to basic credit services.

I now formally demand that:

African Bank immediately removes my ID from the SAFPS ***** database

A full written apology and correction of the error (including the incorrect amount listed)

Proper internal accountability for allowing such a serious administrative failure

If I receive no resolution, I will escalate the matter to the National Financial Ombud Scheme