false promises

hi I had three accounts with African bank totalling to the amount of R34000, I was very slow in paying my accounts due to financial circumstances but I alerted African bank about this issue ,on year 2014 I was contacted by one of African bank agents to find out about the outstanding amount I told them that I will pay all the amount in one year and they assured me that if I pay African bank they will remove the consumer behaviour(bad payment history) and we made an agreement because I was so excited ,on year 2015 all the loans were paid in full as per our agreement but to my surprise the negative information still appears on my credit profile I contacted African bank to resolve the issue but the feed back was not good<br> <br> please see attached e-mail from African bank<br> <br> From: Sylvester Fraser [Email Removed] <br> Sent: 18 November 2015 08:43 AM<br> To: me<br> Subject: RE: Hello Peter Complaint<br> <br> Dear Mr <br> <br> As per our discussion, you disputed the adverse due to the fact the you did not recieve a section 129 letter? Apologies what was the other concern please? <br> <br> Thanks. <br>