False information

On the 17th of December I went in to the branch of African Bank in The Grove, Pretoria. I went through their paperwork and I was told that they would send the paperwork through to the head office, pending approval. I returned about 20 minutes later to be informed that my loan had been approved for a certain amount. I do understand that this was denied later on, because I have very little credit history. On the first day I was in the branch I was informed that it has been approved and I would receive it within 48 hours, then I proceeded to sign multiple documents regarding the loan. After 72 hours a family member made a call regarding the amount of time taken on the loan to show. We then found out that my number was taken down incorrectly so this took me back to stage 1 of this affair. I went back in to the branch to correct my cellphone number, I resigned all the same paperwork. The next day I was called at 8:30am to confirm my details. That was the last i heard from African Bank 2 days ago. However, I just phoned in to find out that I have been rejected. It is really bad service if you are given false promises, information and they dont keep you informed on new details.