FALSE HOPE That African Bank Gives

Good Day, I really hope this reach all the Executive Directors in African Bank for giving me false hope and myself as a customers has not been treated fairly. So Mrs Basani Maluleke, Mr Gustav Raubenheimer and the rest of Management I really hope to get to the bottom of this and even get an apology. On the 13th of July 2018 I phones African Bank loan and gave all the necessary information and got pre-approval for an amount, and was told to go into the nearest African Bank branch to complete my application. On the 16th of July 2018 I went to Clearwater mall Branch and fill in the application and app**** for the loan, the nice lady that assisted me said it will take at least an hour to get approval back from HEAD OFFICE, so after an hour I went back, then I was told Head office is offline, I waited another hour then finally it came back and the lady said it is been approved for that same amount and I signed the CONTRACT and took a copy of that contract and was told the money will be paid in either tonight or during the next day, then on the 17th of July 2018 I got a phone call from the lady saying they made a mistake there was an error on the finger printing, I need to come back in again, so PATIENTLY I went in again as I got there she said we need to reapply again, and I needed to wait another hour for HEAD OFFICE to come back, so PATIENTLY I waited and after an Hour and Half still no feedback then she said she will phone me. On the 18th of July I received a phone call that everything is approved the amount is still the same nothing changed I must come in and come sign again, SO I want in and signed the contract again and she said she cant tell me when the money will be paid into my account but will be in the next 24 hours. Then happy and satisfied with the service I got I went home knowing that everything is approved. ONLY to get another phone call this morning to say "oh no head office made a mistake and now it is rejected" I MEAN!!!!! 3 times I got approval for that amount TWICE I signed and now it got rejected!!!!!!!!! I still have a copy of that contract with me to me that is a CONTRACT I signed and a DEAL THAT WAS CLOSED BETWEEN ME AND AFRICAN BAN**** this is FALSE, False Hope you give to people and it feels like signing a contract does not mean anything to AFRICAN BANK, because they can change their mind when ever they like. I am very disappointed in African Bank service and sending FALSE CONTRACTS making me wait 3 days giving me FALSE HOPE only to hear you guys changed your mind now. AND STILL I don't know WHY!!?? and to phone African Bank and speak to someone I get all the wrong numbers SALES even gave me COLLECTIONS number REALLY!!!!

I NEED TO SPEAK TO A MANAGER to explain to me why they approved it 3 time and now rejecting it I have signed CONTRACTS WITH YOU GUYS TWICE!!