False Hope

<p>I app**** via the web for a loan at the end of October 2016. I uploaded and emailed all necessary document. I was called on a Saturday morning and offer and contract was done over the phone (excellent product). I was then informed that payout will take anything from 24 - 48 hours. I waited until the following Monday and then made the call to find out what was taking so long. In the meantime, I sent my car in for repairs. To my horror I was informed that everything had taken too long and this contract/application was cancelled?? Didnt understand, but what can you do. I was then informed to do an application online (over the phone) which I did and they had my documents on file, everything went smoothly and quickly. I was called once again and an offer was made, I chose my option of payment and was told once again it would take 24-48 hours, that was this Monday. I phoned today to find out and after speaking to a person who couldn't find my application I was then put through to a supervisor who in turn said my application was rejected yesterday and that I need to speak to customer services. This young lady explained to me that she can't tell me why it was rejected and that all she can say is that I didn't meet their criteria??? There is apparantly no-one I can speak to regarding this matter. Although most of the dealings with African Bank was pleasant enough, I fail to understand why they let a person go through so much besides the fact that you actually think you have a loan, I mean you are doing contact and everything already, you are told that you don't sign anymore, its done verbally and believe me it takes time to listen to all the terms and conditions. AND then when a person has to phone in to find out what is happening - they just inform you sorry, no more agreement/loan - you dont meet our critieria. Surely this is something that should be done in the beginning - why waste mine and your time. I must say I did fill in a survey and gave African Bank a good review besides my first dissappointment earlier in the month, after all we are all human. However, I am afraid to say now that I won't be recommending African Bank to anyone. I couldnt possibly be responsible for referring someone and then them to be let done like I have.</p> <p> </p>