FALSE CREDIT INSURANCE OF AFRICAN BANK - DEVASTATE

I am very devastated and sick stressed as a consumer, I had a credit card and loan from African Bank. In February 2015 I was retrenched and now still do not have employment. I have informed African Bank, and I have sent required documents to the Insurance Department, as they have suggested me to take insurance and pay for, in case such cases of no employment hits me. I have never received a feedback from African Bank since then, they never paid my insurance claim, my monthly installments due accumulate and pile against my credit record. On the other side they keep sending their collections call centre calling me to tell me to pay and I have to repeat a story of my unemployment to all of them, they call me everyday. I am very disappointed to African Bank. I need the Ombudsman which I can report them on and other bodies which may intervene on this. They need to pay for my credit which I took insurance for. I warm all other consumers who are still not victims of these shucks to stay away from African Bank. AFRICAN BANK MISLEAD CONSUMERS AND IS ONLY AFTER MONEY AND TO ******* THE CUSTOMERS ONCE THEY ARE IN CONTRACT WITH THEM.