FALSE ADVERTISING & DISHONESTY

False advertising about a loan application taking 1 to 2 days. False advertising about friendly and efficient service. Their call Centre mumber is never answered. They don't reply to emails. Or they reply telling your phone was engaged when the phone notifies of am incoming call. Customer service will call you just to tell you they can't help you then the agent will eventually hang up on you. I received a contract for a loan on 02 Feb but it stil hasn't paid. They claim to have escalated my case to loans department 4 times. They have **** about the stage where my application is at several times. I was even told that the eft was done which was also a lie. The loans department apparently has no phones so they can't be contacted, it's a matter of waiting for them to reply email Even the social team will call and apologize but still lie because they still knocked off yesterday with no answers or conclusion or solution to my issue. I am not impressed with the service at all. There is no effort to resolve the case and honor what is promised to the customer. No effort to find out where the hold up is and resolve the matter. Very unprofessional. This culture at African Bank of not having answers for the customer is nonsense!