False advertising

I saw a add that African bank offers a payment break to their clients.<br> <br> I have been a client for the past 10 YEARS! I haven't ever skipped a payment and the only issues have been from your side.<br> <br> So I phoned asking if I could get this payment gap and was told to go into a branch, I then wasted both my time and petrol to go to a branch to just be told I don't qualify.<br> <br> - Firstly why was I not told this when I phoned, I have a good mind a sue you for the petrol I had to waste to go into a branch.<br> - secondly why are you advertising something for your clients if everyone isn't entitled to it? It's ridiculous!<br> <br> I mean its no new news that your company is in trouble but you would think that you would want to keep the good customers happy!