KM
Khomotso M

1 reviews | Active since Nov 2015

25 Aug 2016, 11:15

**** Promises

<p>I switched my salary and debit orders to Capitec. Beginning of the month I got an sms saying the switching of my African Bank debit order was successful, but this morning African Bank tried to debit from my old account from ABSA, ABSA's debit order bounce charge is R150 each. Two debit orders bounced. I am not budgeted to pay R300. Now today I was going up and down between Capitec and African Bank because both parties believe they are not at fault. From Capitec When the switch was unsuccessful I was informed and I went to switch it myself. Now between the two parties one of you will have to provide for the R300 because I don't a budget for that. I switched to save on bank charges but it seems it won't be happening.</p>

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Replies (1)
African Bank
African Bank's reply25 Aug 2016, 13:15
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

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