Failure to update ITC and poor call centre staff

Last week Tuesday I received my monthly credit report so I can just make sure all is in order. Upon checking it seemed all wasn't well, and African Bank had not being updating my ITC. I called the call centre and spoke to a gentleman who was very friendly at 1st, when I asked him the reason for this he said that they just hadn't done it. They reassured me that a query was logged and I'd have my feedback on Thursday 28 April no later than 12pm. Well it's not Tuesday May 3rd and i still havent heard from them. I called to credit regulator just to.confirm what I knew. And companies have 7 days to send info to the credit regulator and he then has a further 7 days to update your ITC. Seems this is a process African bank does not agree with. Don't get anything from African bank your ITC will definitely feel it. And the poor service is just a cherry on the cake. Will definitely lodge a complaint with the credit regulator today. Thanks for nothing African bank. If anyone would like a copy of that call feel free to email me just so you hear it with your own ears.