Failure to Stick to agreement

African Bank has done it again, the agreement was for them to debit my account on the 20th each month, they decide to debit on the 18th March 2016. last month had a similar issue where my account was debited on a date we didnt agree on. Had the same issue last year, logged a call got empty promises if not a lie, my colleague had a similair just called now and was told a different story from what i was told why are the consultants making up stories and when he asked for a reference he was told there is no reference but i received a reference for my call via sms. <br> <br> Right now my Banking Profile with ABSA is F*cked. was planning on applying for a Home Loan with the Bank but now i cant need to wait 6 months for my profile to be back on track again.<br> <br> I need African Bank to compensate for the damage caused to my Bank Profile and the damage done to my planning for the year. Failure to do so i will take this further.