Failure to Refund Accidental Debit

My husband had accidentally paid our son's registration fees into his African Bank loan on Thursday the 23rd September. This is not money that we had to give out. It was money that was raised. It's been a battle to get this money back from African bank, call in and call out all we hear is, 'you will get feedback in 72 hours'. We don't need anymore feedback we need the money. It's now the 1st of October 2021 and nothing has been paid in. We have been given a discounted rate to enter the school based on our financial situation, this was pending our goodwill payment. If you had a child on the spectrum you would understand what a blessing that is. We want our money please. I don't want another agent with a story who is clever enough to not tell you when the heck we are going to get our money. This is theft.