FAILURE TO KEEP PROMISES AND PASSING THE BUCK

I paid off my credit card on the 18/08/2015.<br> <br> I then called African Bank the following day, they confirmed receipt of the payment. I requested that they close the account and email a copy of the paid up letter to me but every time I call I am told that African bank is not responsible for the closure of my account. Despite them giving me a so called reference number and lying to me that the account would be closed off before the end of business whenever I call.<br> <br> I shouldn't beg for the account to be closed off and I do not intent on using it ever again. This is a violation of my basic right as a consumer. I have paid off what I owed, now what's with the delays really???<br> <br> Regards,<br> Mr CN Mahlaba<br> ***<br> <br> Reference Number: ***