1 reviews | Active since Jan 2017
Failing to update credit scores
<p>It is disappointing for me to report that after many attempts of communication (email and telephone calls), I have been struggling to get African bank to competently and correctly update my credit history report accordingly to my payment records. It is disturbing to mention that good payment records fail to be updated on time , however one default “if occurs” gets updated immediately . I cannot understand why DSTV chooses to have my profile on transunion if theyv do not have a proper system in place to ensure these records are updated on time monthly. This has now come to a point where my credit score and record is being drastically affected because dstv has failed to update my payment records for 2 months . I am unhappy with this service and process in place, kindly rectify immediately.</p>
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Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
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Good day
thank you for your response. At this point I would like to mention that there is nothing for me to discuss with African banks call Centre . I have called on numerology a occasions . my account was in arrears , I made a large effort to ensure that the arrears is paid and at this point the account is over -paid . my request to African bank is to kindly update my records timelessly and correctly as the delay is becoming feaustrating.
thank you
Good day
thank you for your response. At this point I would like to mention that there is nothing for me to discuss with African banks call Centre . I have called on numerology a occasions . my account was in arrears , I made a large effort to ensure that the arrears is paid and at this point the account is over -paid . my request to African bank is to kindly update my records timelessly and correctly as the delay is becoming feaustrating.
thank you