Failed Instant payment

So, I made an instant payment through African Bank supposedly efficient system 7 DAYS ago, but guess what? It's still floating around in the digital abyss, nowhere near the person I sent it to! I thought "instant" meant, you know, INSTANT! But apparently not in your world! 🤦♂️ And to top it off, your customer service team? Utterly useless! , no solutions, just a whole lot of run-around! I have 2 different tickets now because the first one was logged on a wrong account, i need answers, I need my money to reach its destination, and I need it NOW! How can a bank this big fail so miserably at the basics of banking?!