KP
Kruger P
1 reviews | Active since Sept 2019
28 Sept 2019, 14:35
Extremely unhappy and disguised client
I went to pick up my new credit card at the branch in shelly beach KZN where the consultant told me everything is fine and up and running we even activated the card with my pin in the branch but now its been over 70 hours and no payment has been made to the card. Each time I call the offices they tell me that they will come back but no one does come back or help me resolve this problem. No one is helpful in anyway I picked up the card on wednesday and told them its urgent. Im sorry but this is completely unacceptable. Please help me resolve this!!!
Helpful (0)
Replies (4)0
Replies (4)
African Bank's replyOfficial
30 Sept 2019, 12:59Good day
Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
African Bank's reply30 Sept 2019, 12:59
Official
Good day
Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
Thanks for engaging with us. We're giving your concerns our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support team ***
KP
Kruger P's updateReviewer Update
30 Sept 2019, 14:33Hi
Today I'm completely fed up with African Bank. They have received all my things and already contacted my business where I work. Now the consultant on the phone tells me I need to wait again 24 to 48 hours until pay out. This is senseless I've now been struggling with this issue since Thursday morning and each time the consultants gives me a different explanation or tells me that they can't do anything. Its now almost a week that I'm waiting for my payout and I already signed everything and have the card with my pin and signature on it!!! Please resolve this matter this is unprofessional and completely unacceptable!!!!
Today I'm completely fed up with African Bank. They have received all my things and already contacted my business where I work. Now the consultant on the phone tells me I need to wait again 24 to 48 hours until pay out. This is senseless I've now been struggling with this issue since Thursday morning and each time the consultants gives me a different explanation or tells me that they can't do anything. Its now almost a week that I'm waiting for my payout and I already signed everything and have the card with my pin and signature on it!!! Please resolve this matter this is unprofessional and completely unacceptable!!!!
KP
Kruger P's update30 Sept 2019, 14:33
Reviewer Update
Hi
Today I'm completely fed up with African Bank. They have received all my things and already contacted my business where I work. Now the consultant on the phone tells me I need to wait again 24 to 48 hours until pay out. This is senseless I've now been struggling with this issue since Thursday morning and each time the consultants gives me a different explanation or tells me that they can't do anything. Its now almost a week that I'm waiting for my payout and I already signed everything and have the card with my pin and signature on it!!! Please resolve this matter this is unprofessional and completely unacceptable!!!!
Today I'm completely fed up with African Bank. They have received all my things and already contacted my business where I work. Now the consultant on the phone tells me I need to wait again 24 to 48 hours until pay out. This is senseless I've now been struggling with this issue since Thursday morning and each time the consultants gives me a different explanation or tells me that they can't do anything. Its now almost a week that I'm waiting for my payout and I already signed everything and have the card with my pin and signature on it!!! Please resolve this matter this is unprofessional and completely unacceptable!!!!
African Bank's replyOfficial
30 Sept 2019, 15:46Good day
We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.
Your African Bank Support team ***
We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.
Your African Bank Support team ***
African Bank's reply30 Sept 2019, 15:46
Official
Good day
We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.
Your African Bank Support team ***
We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.
Your African Bank Support team ***
African Bank's replyOfficial
01 Oct 2019, 16:25Good day
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
African Bank's reply01 Oct 2019, 16:25
Official
Good day
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support team ***