Extremely terrible onboarding experience

I went to open a mere simple account with African bank Goodwood, reception was ok consultant were nice however upon opening the account. I am suppose to receive an SMS I need to accept and that sms never reached me and this is where all it started. The branch itself has a terrible network reception which leads to your phone some loosing network yet it is my problem. I have never had to literally visit a bank constantly every day of the month, then the matter is referred to IT Dept yet no traction. After a month and a few days, I am yet sitting without an account. I want to havey 8yrs of pension paid out to this account and possibly take advantage of their investment rates however with the manner I am being onboard. My experience has nothing been terrible, one thing gets fixed and something else creeps up. Can sumvody from African bank head office call me on *** and tell me if this is how they run their business. This is so appalling, I am so angry, mind I am sitting without employment yet I need to travel daily to be told sorry not yet. This is terrible, am really not going to speak well of the bank and to my fellow colleagues who has been raving about the bank that is going absolutely nothing but drdin my fuel. I look forward to hearing from you to change my present unsatisfactory ways to do things